Chick-n-Gravy Dinner Line Essay

I. Executive summaryAnn, the assistant manager, is going to investigate customers complaints of the supermarket regarding the cold dinner. The majority of complaints centered on five flaws under-filled packages, a missing label, spills/ fuse items, unacceptable taste, and im comme il fautly sealed packages. She collected data from inspecting approximately 800 wintry dinners and eachow analyze this learning. II. Problem on that point are two problems1. How will the defects be measured and what quality tools will be used?2. What should Ana commend to the manager after knowing the results?III. ObjectivesTo determine the nearly numbered defect and the roughly defective point of intersection line with the use of quality tools.To address the resolvent to the manager.IV. SWOTStrengthsWeaknessesQuickly handling customers complaints and analyze the problem. Frozen dinner is produced to sanctify the customers quicker healthy meal for their busy life. Easy to focus the important pr oblems in the production area.Many defective products have reached customers, affect to personality Wasting resources such as time, money to produce a product not as expected Problems were found only from the customers, has no information causes the problem from the manufactory, machines, facilitiesOpportunitiesThreatsGain experienced the problem and improve itNew impact method for higher(prenominal) qualityProduct Engineers or Quality incision will be trained for better performance. Better planning and proper scheduling.Getting more customers satisfactionOther competitors would relegate advantages of that defect and introduce their products with higher quality. The company might need to clear that product and produce a new product if the customers dont satisfy anymoreV. AnalyzingData can be organized inHistograms (totals, morning/afternoon, and Line 1/Line 2)DefectThe Pareto ChartThere are 69 defects were found22 occurrences unacceptable taste the most frequent problem. The ne xt is missing item with 18, and then spill/mixed, with 14 occurrences. The 14 of the 22 unacceptable taste were accounted for by Line 1 in the morning, and the remainder were Line 2, similarly in the morning. Line 1 exhibited a similar morning problem all 11 occurrences were in the morning. Line 2 had all 7 of its occurrences in the afternoon. 10 of 14 occurrences of spill/mixed defects occurred in the afternoon. In the improper seal category, 10 out of 11 occurrences were for Line 2.VI. RecommendationThe Pareto Chart shown unaccepted gustation has the most number of defects. Ann should give the priority to investigate what problem caused UnacceptableTaste. These should be on the Product Engineers or Quality Control meaning which must be put down in investigation. For a proper followup must be done every now and then.The Scatter diagram above shows there is no relationship between the time the defects were sight and the number of defects. However, the occurrences were mostly in the morning with 42 occurrences (61%), so Ann also should to find out what might be causing taste problems in the morning on both lines.Step by step, after successfully reducing the Unacceptable Taste defect the Missing Item defect can be investigated. After the Missing Item defect is reduced, the regurgitate/Mixed defect can be investigated. And so on until all the 5 defects are reduced or completely removed.The company will need to train their employee overtime or hire new skilled employees. A Quality Control Engineer must be put in the position. Consider to upgrade the new machine to get higher quality of the product. Conduct another test to detect the source of the problem, the workers, equipments/machines or the facilities.